Refund Policy

At Rise Vitals, your satisfaction is important to us. If something isn’t right, we’re here to help.

30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. To begin the process, please email us at info@risevitals.com with your order number and the reason for your return.

Please do not send items back without prior approval. Unauthorized returns will not be accepted.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unopened, and in the same condition as received

  • Products must include original packaging, labels, and safety seals (if applicable)

Special Policy for Bundles

We offer exclusive discounts on bundled sets. To be eligible for a refund:

  • The entire bundle must be returned

  • All items must be unopened and unused

  • If any item in the bundle is opened, the bundle is no longer eligible for a refund

  • In that case, we may offer store credit at our discretion

Damages or Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at info@risevitals.com so we can resolve the issue quickly.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

  • Opened items (unless defective)

Exchanges

To exchange a product, we recommend:

  1. Request a return for the item you have

  2. Place a new order for the product you want

Once we accept and receive the return, we’ll issue a refund as per the terms above.

14-Day Cooling-Off Period (EU Customers)

If your order was shipped to the European Union, you have the right to cancel your purchase within 14 days of receiving it—no explanation needed.

To qualify:

  • The item must be unused and in original packaging

  • A proof of purchase is required

This is in addition to our standard 30-day return window.

Refund Process

Once we receive and inspect your return, we will notify you whether it has been approved.

  • If approved, we’ll issue a refund to your original payment method within 10 business days

  • Please allow additional time for your bank or credit card provider to post the refund

If it’s been more than 15 business days since we approved your return and you haven’t received your refund, please contact us at info@risevitals.com