Shipping Policy

Who We Are
Growth Commerce LLC (“Rise Vitals,” “we,” “us,” or “our”) operates the website risevitals.com (the “Site”). We’re committed to providing a smooth, transparent, and reliable shipping experience for every customer. Please review the details of our shipping process below.

Shipping Costs

  • Delivery Area: We currently ship within the United States.

  • Future Expansion: We plan to expand shipping to additional countries soon.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Time (Amsterdam) are processed the same day. Orders placed after the cut-off will be processed the next business day.

  • Non-Processing Days: Orders are not processed on weekends or on U.S. public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 7–12 business days after processing, depending on the destination.

  • Important Note: Delivery windows are estimated only and may vary due to external factors such as carrier delays, customs, or weather conditions.

Shipping Process

  • Carriers: We ship through trusted partners including DHL, FedEx, and USPS to ensure safe and efficient delivery.

  • Tracking: Once your order ships, you will receive an email confirmation containing your tracking number and a link to monitor your shipment in real time.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours at info@risevitals.com. We’ll resolve the issue as quickly as possible.

  • Lost Orders: If your order appears lost in transit, reach out to us immediately. We will investigate with the carrier and arrange a replacement or alternative resolution.

Contact Us

If you have any questions about this Shipping Policy, our support team is here to help:

Growth Commerce LLC
Email: info@risevitals.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)